Accommodation Terms & Conditions

1. Please check the evacuation route map posted on the back of the guest room entrance door.
2. Please be sure to lock the door and lock the door while you are in the room and especially when going to bed.
3. When there is a knock on the door, either open the door with the door guard on or check with a door scope. In addition, if a suspicious person visits, please do not open the door carelessly and contact the front desk.
4. Please do not smoke anywhere other than designated areas (especially in the guest room and on the balcony).
5. Please do not do anything else that may cause a fire.
6. Please do not use firearms for heating or cooking in the guest room.
7. Please do not use the guest room for any purpose other than lodging, such as business activities (exhibitions, etc.) without permission from the hotel.
8. Please do not significantly change the current status of the guest room, such as moving the equipment in the guest room, adding features to the guest room, or remodeling the guest room without permission from the hotel.
9. Please do not place anything near the windows that will detract from the hotel's appearance.
10. Please meet with visitors in the lobby after 10pm.
11. Accommodation by anyone other than registered guests is strictly prohibited.

1. When leaving your room during your stay, please be sure to bring your room card key and make sure it is locked. (Our hotel is automatically locked)

1. Please pay at the front desk upon departure. Please note that we may ask you to pay the bill each time during your stay.
2. Please note that a deposit may be charged upon arrival.
3. We do not accept reimbursement for shopping fees, ticket fees, taxi fees, postage stamp fees, luggage shipping fees, etc.
4. Please note that a service charge will be added when using the telephone in your room.
5. In addition to the legal tax, we will add a 10% service charge, so we do not accept any gratuities.
6. We do not accept payments or exchanges using checks other than traveler's checks.

1. The safe deposit box at the front desk and the in-room safe can only be used during the period of use of the hotel. Items stored in the safe that are not picked up within the usage period will be treated as lost items and will be disposed of in accordance with the Lost and Found Act.
2. Lost property within the hotel will be stored by the hotel for a certain period of time, after which time it will be handled in accordance with the Lost Property Act.
3. If we do not hear from you after a specified period of time (one month), we will treat your items as if you do not wish to pick them up.

(1) Animals and birds *Excluding guide dogs, hearing dogs, and service dogs
(2) Gunpowder, volatile oil, and other ignitable or flammable materials
(3) Items that emit a bad odor
(4) Guns, swords, and stimulants whose possession is prohibited by law
(5) Acts that disturb public morals or public morals, or behavior that may cause trouble to other customers.
(6) Going out of the guest room wearing yukata, pajamas, bathrobe, slippers, etc.
(7) Distribution of advertising materials, sales of goods, solicitation, etc.
(8) Using photos taken inside the hotel for business purposes without the hotel's permission.
(9) Except in emergencies or unavoidable circumstances, enter facilities not intended for use by customers, such as emergency stairs, rooftops, and machine rooms.
(10) If buildings, equipment, or other items are damaged, contaminated, or lost, whether intentionally or negligently, a corresponding amount may be required to be compensated.

Article 1

1. Accommodation contracts and related contracts entered into by our hotel with guests shall be as stipulated in these terms and conditions, and matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.
   
2. If the Hotel accepts a special agreement to the extent that it does not violate laws and customs, that special agreement shall take precedence, notwithstanding the provisions of the preceding paragraph.

Article 2

1. A person who wishes to apply for an accommodation contract with this hotel must provide the following information to the hotel.
   (1) Guest name
   (2) Accommodation date and estimated time of arrival
   (3) Accommodation charges (as a general rule, according to the basic accommodation charges in attached table 1)
   (4) Other matters deemed necessary by the hotel.
   
2. If a guest requests to continue staying beyond the accommodation date set forth in item 2 of the preceding paragraph during their stay, the hotel will treat the request as having been applied for a new accommodation contract at the time the request is made.

Article 3

1. The accommodation contract shall be concluded when the hotel accepts the application set forth in the preceding article. However, this does not apply if the hotel proves that it has not given consent.
   
2. When an accommodation contract is concluded pursuant to the provisions of the preceding paragraph, the application fee specified by the hotel shall be paid by the date specified by the hotel.
   
3. The application deposit will first be applied to the accommodation fee that the guest will ultimately have to pay, and if a situation arises in which the provisions of Articles 6 and 18 apply, it will be applied to the cancellation fee, followed by compensation, and if there is any remaining amount, it will be refunded at the time of payment of the fee pursuant to the provisions of Article 12.
   
4. If the application fee set forth in Paragraph 2 is not paid by the date specified by the Hotel pursuant to the provisions of the same paragraph, the Accommodation Contract shall become invalid. However, this only applies if the hotel notifies the guest of this when specifying the due date for payment of the application deposit.

Article 4

1. Notwithstanding the provisions of Paragraph 2 of the preceding article, the Hotel may accept a special agreement in which the application fee stipulated in the same Paragraph is not required to be paid after the conclusion of the contract.
   
2. If the hotel does not request payment of the application deposit as stipulated in Paragraph 2 of the preceding article or does not specify the payment date for the application deposit when accepting an application for an accommodation contract, the hotel will treat the application as having accepted the special contract stipulated in the preceding paragraph.

Article 5

The hotel may not accept the conclusion of an accommodation contract in the following cases:

(1) When the application for accommodation does not comply with these terms and conditions.
(2) When there are no rooms available due to full occupancy.
(3) When it is deemed that there is a risk that the person seeking accommodation may commit an act that violates the provisions of laws and regulations, public order, or good morals regarding accommodation.
(4) When the person is a designated organized crime group, designated organized crime group member, etc. (hereinafter referred to as "organized crime group" and "organized crime group member") under the "Act on Prevention of Unjust Acts by Organized Crime Group Members" (enforced on March 1, 1992), or their related persons, or other anti-social forces.
(5) When the person seeking accommodation is an organized crime group or a corporation or other organization whose business activities are controlled by organized crime group members.
(6) When the person seeking accommodation is a corporation and one of its officers is a member of an organized crime group.
(7) When a person seeking accommodation engages in violence, blackmail, or makes unreasonable and coercive demands against the Hotel or its employees, or demands a burden that exceeds a reasonable range.
(8) When the person seeking accommodation is clearly recognized as having a contagious disease.
(9) When accommodation is not possible due to natural disasters, facility failures, or other unavoidable reasons.
(10) When the case falls under the provisions of Article 5 of the Okinawa Prefecture Hotel Business Act Enforcement Act.
(Note) The reasons specified in the ordinance of Article 5 of the above law are as listed in the following items.
(a) When the person attempting to stay overnight is inebriated or exhibits extremely abnormal behavior that may cause trouble to other guests.
(b) When it is recognized that the person attempting to stay overnight is likely to cause trouble to other guests due to extremely unclean body or clothing.

Article 6

1. Guests may cancel their accommodation contract by notifying the hotel.
   
2. If the Guest cancels the Accommodation Contract in whole or in part due to reasons attributable to the Guest (excluding cases where the Hotel specifies the payment date and requests payment of the application deposit pursuant to the provisions of Article 3, Paragraph 2, and the Guest cancels the Accommodation Contract before the payment), the Hotel will charge a penalty as listed in Attached Table 2. However, in the event that the hotel accepts the special agreement set forth in Article 4, Paragraph 1, this shall only apply if the hotel notifies the guest of the payment of penalties in the event the guest cancels the accommodation contract.
   
3. If the guest does not arrive by 6:00 p.m. on the day of the stay (or two hours after the scheduled arrival time if the expected time of arrival has been specified in advance) without contacting the hotel, the hotel may treat the accommodation contract as having been canceled by the guest.

Article 7

1. The hotel may cancel the accommodation contract in the following cases.
   (1) When the Guest is deemed to be at risk of committing an act that violates court regulations, public order, or good morals regarding accommodation, or when it is recognized that the Guest has committed the same act.
   (2) When it is clearly recognized that the guest has a contagious disease.
   (3) When accommodation is not possible due to reasons caused by force majeure such as natural disasters.
   (4) When the person seeking accommodation is a designated organized crime group or member of a designated organized crime group (hereinafter referred to as "organized crime group" and "organized crime group member") under the "Act on Prevention of Unjust Acts by Organized Crime Group Members" (enforced on March 1, 1992), or their related persons, or other anti-social forces.
   (5) When the person seeking accommodation is an organized crime group or a corporation or other organization whose business activities are controlled by organized crime group members.
   (6) When the person seeking accommodation is a corporation and one of its officers is a member of an organized crime group.
   (7) When a person seeking accommodation makes violence, blackmail, or coercive unreasonable demands against the hotel or its employees, or demands a burden that exceeds a reasonable range.
   (8) When the case falls under the provisions of Article 5 of the Enforcement of the Okinawa Prefecture Hotel Business Act.
   (Note) The reasons specified in the ordinance of Article 5 of the above law are as listed in the following items.
   (a) When the person attempting to stay overnight is inebriated or exhibits extremely abnormal behavior that may cause trouble to other guests.
   (b) When it is recognized that the person attempting to stay overnight is likely to cause trouble to other guests due to extremely unclean body or clothing.
   (9) When you do not comply with the prohibitions of the usage rules established by the hotel.
   (10) When smoking while sleeping in the bedroom, tampering with firefighting equipment, etc., or not complying with any other prohibitions set forth by the hotel's usage regulations (limited to those necessary for fire prevention).
   
   
2. When the hotel cancels the accommodation contract based on the provisions of the preceding paragraph, the guest will not be charged for accommodation services, etc. that have not yet been provided to the guest.

Article 8

1. Guests must register the following information at the hotel's front desk on the day of their stay.
   (1) Name, age, gender, address and occupation of the guest
   (2) For foreigners, we will need your nationality, passport number, place of entry, date of entry, and a copy of your passport.
   (3) Departure date and scheduled departure time
   (4) Other matters deemed necessary by the hotel
   
   
2. The guest shall pay the charges in Article 12 by traveler's check, accommodation voucher, credit card, etc.
   If you intend to use methods that can replace currency, you must present them in advance at the time of registration as described in the preceding paragraph.

Article 9

1. Guests may use the hotel's guest rooms until the check-in and check-out times set by the hotel. However, if you stay for consecutive nights, you can use it all day except for the day of arrival and the day of departure.
   
2. Notwithstanding the provisions of the preceding paragraph, the hotel may accept use of guest rooms outside of the hours specified in the same paragraph. In this case, additional charges determined by the hotel will be applied. Please inquire at the front desk.

Article 10

1. Guests must comply with the rules of use established by the Hotel and posted within the Hotel.

Article 11

1. The business hours of the hotel's main facilities will be announced on the official website, pamphlets provided, bulletin boards in various locations, service directories in guest rooms, etc.
   
2. The hours listed in the preceding paragraph may be changed temporarily due to unavoidable circumstances or due to the hotel's convenience.

Article 12

1. The breakdown of the accommodation charges, etc. to be paid by the Guest and the method of calculation thereof are as listed in Attached Table 1.
   
2. Payment of accommodation fees, etc. as set forth in the preceding paragraph shall be made at the front desk at the time of the guest's departure or when requested by the hotel, in currency or by alternative methods such as traveler's checks, accommodation coupons, credit cards, etc. approved by the hotel.
   
3. Even if the guest voluntarily chooses not to stay after the hotel has provided a guest room to the guest and the guest is able to use the room, the accommodation fee will still be charged.

Article 13

1. The hotel will compensate the guest for any damage caused to the guest due to the performance or nonperformance of the accommodation contract and related contracts. However, this does not apply if the damage is not due to reasons attributable to the hotel.
   
2. Our hotel has inn liability insurance to protect against fires, etc.

Article 14

1. If the hotel is unable to provide the guest with the contracted room, the hotel shall, with the consent of the guest, arrange for other accommodations with the same conditions as possible.
   
2. If the hotel is unable to arrange other accommodations despite the provisions of the preceding paragraph, the hotel will pay the guest a compensation fee equivalent to the cancellation fee, and the compensation fee will be applied to the amount of damages. However, if there is no reason attributable to the hotel for the inability to provide a guest room, we will not pay compensation.

Article 15

1. In the event that damage such as loss or breakage occurs to goods, cash, or valuables left at the front desk by the Guest, the Hotel will compensate for the damage, unless the damage is caused by force majeure. However, if the Hotel requests the Guest to declare the type and value of cash and valuables, and the Guest fails to do so, the Hotel will compensate the Guest for damages up to 150,000 yen.
   
2. In the event that any goods, cash or valuables brought into the Hotel by the Guest that are not deposited at the front desk are lost, damaged or otherwise caused by the Hotel's intention or negligence, the Hotel will compensate for such damage. However, the hotel will compensate for damages up to 150,000 yen for items for which the type and price were not disclosed in advance by the guest.

Article 16

1. If the guest's baggage arrives at the hotel prior to his or her stay, the hotel will take responsibility for storing the baggage and hand it over to the guest when checking in at the front desk only if the hotel agrees to do so prior to the guest's arrival.
   
2. If the Guest's baggage or personal effects are left behind at the Hotel after the Guest has checked out, and the owner is identified, the Hotel shall contact the owner and request instructions. However, if there is no instruction from the owner or if the owner cannot be identified, the item will be kept for 7 days including the date of discovery and then delivered to the nearest police station.
   
3. The hotel's responsibility for the storage of the Guest's baggage or personal belongings in the case of the preceding two paragraphs shall be in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and in accordance with the provisions of Paragraph 2 of the same Article in the case of the preceding Paragraph.

Article 17

1. When a guest uses the hotel's parking lot, the hotel rents out the space and does not assume responsibility for the management of the vehicle, regardless of whether the vehicle key is entrusted to the guest. However, in the event that damage is caused intentionally or negligently by the hotel in managing the parking lot, the hotel will be responsible for compensation.

Article 18

1. If the hotel suffers damage due to the intentional or negligent act of the guest, the guest will be required to compensate the hotel for the damage.

Calculation method for accommodation fees, etc.

Penalty (related to Article 6, Paragraph 2)

(Note)
1. The percentage is the ratio of the penalty fee to the basic accommodation fee.
2. Even if you change the schedule or rebook, you will be charged a penalty fee.
3. If the contract is canceled for some of the group guests (15 or more people), the penalty rate will be calculated based on *1.

As a Marriott International hotel, our hotel always strives to provide a safe and comfortable stay for our guests. On the other hand, in order to respect the human rights of our employees and maintain a safe and secure working environment, we will act resolutely and systematically respond to customer harassment.

Requests or behavior from customers that are (1) inappropriate or involve behavior that is unacceptable based on social norms, and (2) harm the working environment of employees may fall under customer harassment under the law.

For example, the following actions fall under customer harassment:

・Repeatedly making unreasonable or excessive demands that go beyond what is considered appropriate in society.
(e.g., requesting excessive discounts, forcing late check-outs beyond the agreed time or general range, etc.)
- Requesting that other guests not stay in rooms adjacent to your guest room.
・Requesting only a specific employee to respond or obstructing a specific employee from providing services.
・Forcing an apology that lacks appropriateness based on socially accepted standards (such as a request to kneel on the ground)
-Using abusive language, yelling loudly, insulting, defaming or discriminatory remarks.
・Acting in a threatening or coercive manner
・Physical violence, property damage, or other aggressive behavior
・Continuous and persistent behavior and presence
・Acts that restrict the behavior of employees for long periods of time without reasonable grounds
・Unauthorized entry into an employee's work space
・Slander on SNS and the Internet
・Sexual harassment, peeping, stalking, or making obscene comments
・Repeated calls and emails
・Unauthorized filming and recording
・Disclosing personal information, etc.

- In the event that a customer engages in customer harassment against a hotel employee, the hotel will take resolute action to protect the employee, and may suspend service to the customer, request them to leave the hotel premises, or restrict future use. Additionally, if necessary, we will cooperate with outside experts such as the police and lawyers to take strict action, including legal measures.
・We have established a manual for dealing with customer harassment and are building an internal system.

In order to comply with laws and regulations and prevent customer harassment, we ask for your understanding and cooperation regarding this basic policy. Our hotel will continue to strive to provide a safe and secure environment for all guests and employees.